As a towing company, we are often asked the same questions by customers. Here are five common questions that we get from our customers, and how we answer them:
1. What is the average cost of a tow truck service?
The average cost of a tow truck service depends on several factors, including the distance of your vehicle from the destination, the size of your vehicle and its weight, the type of vehicle (e.g., passenger car or heavy truck), and whether or not you have any additional insurance coverage that covers towing services.
2. What if there’s no one around to help me right away?
We believe in providing excellent customer service, so when you call us for help in an emergency situation, we will do everything in our power to respond quickly so that you can get moving again as soon as possible. We keep our tow trucks in strategic locations throughout our service area to ensure quick response times for each and every customer.
3. What if I need more than one tow truck?
We understand that sometimes there are multiple cars involved in an accident or road closure—it happens! If there are two or more vehicles involved in an incident, we’ll send out two trucks so that everyone can get where they need to go safely and quickly. Need more than two trucks? Our dispatchers will be able to obtain all the necessary information in order to dispatch all the trucks needs to your location.
4. What should I look for when choosing a tow company?
It may be tempting to focus on price when you’re looking for a towing company. That being said, when it comes to something as complex as towing, cheap isn’t always best! You should ask about your tow truck operator’s certifications. Have they been professionally certified? Do they undergo continuing education courses like all the tow truck drivers at Priority Towing?
One of the biggest investments in a towing company is their fleet. Does the towing company have a wide variety of tow trucks and service vehicles? Are they well maintained?
5. Will my car get damaged during a tow?
We’ve all heard nightmares of cars being damaged during a tow. All of Priority Towing’s tow trucks are fitted with wheel-lift technology. This technique of towing vehicles ensures that no damage is made to your vehicle’s frame or body during the towing process.
Our tow truck operators will never rush a job and will take their time in order to run a full safety assessment prior to commencing each job.
Calling a tow truck can be stressful. Thankfully, the team at Priority Towing is here to answer any questions you may have. Our dispatchers and tow truck drivers will do everything in their power to ensure a seamless towing experience for you.
Do you have more questions for our team? Contact us today via message or phone and we’ll be more than happy to answer them for you!
If you are in Fawkner, Victoria 3060, and looking for a tow truck service, below is the best way to visit us.
18 Emma St, Fawkner VIC 3060
(03) 4050 4989